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Returns & Refunds

Return & Refund Policy

Last updated: April 8, 2026

We want you to be completely satisfied with every purchase. If something is not right, we'll make it right — quickly and without hassle. Please read our policy carefully as some categories (especially Rx medicines) have regulatory restrictions.

7-Day Returns

For eligible sealed products after delivery

48-Hour Defect Report

Report damaged/wrong items within 48 hours

Free Pickup

We arrange free return pickup for defective items

7-Day Refund

Refunds processed within 7 business days

1. Return Window

You may initiate a return for eligible products within 7 calendar days of the delivery date. Products must be in their original, unopened and undamaged condition with all original packaging, labels and accessories intact.

Items eligible for return:

Sealed OTC (over-the-counter) medicines with intact packaging
Dental materials in original, unopened condition
Healthcare devices (BP monitors, glucometers) in original box with all accessories
Ayurvedic / herbal products in sealed condition
Vitamins and supplements (sealed and unexpired)

2. Non-Returnable Items

For patient safety and regulatory compliance, the following items cannot be returned:

Opened or used medicines of any category
Prescription (Rx) medicines — Schedule H, H1, and X drugs once dispensed
Temperature-sensitive products (insulin, vaccines, cold-chain medicines) once delivered
Perishable items (e.g., probiotic sachets, certain dental materials with short shelf life)
Products purchased during clearance / final-sale promotions
Products damaged due to improper storage by the customer
Partial pack returns (e.g., half a strip of tablets)

3. Defective, Damaged or Wrong Items

If you receive a defective, damaged or incorrect product, report it within 48 hours of deliverywith photo or video evidence. We will:

📦

Arrange Free Pickup

We schedule a free return courier pickup at your address.

🔄

Send Replacement

Replacement dispatched within 1–2 business days after pickup.

💳

Full Refund Option

If unavailable, a full refund is issued within 7 business days.

4. How to Initiate a Return

Step 1

Step 2

Select the order and click 'Return / Report Issue'.

Step 3

Choose the reason and upload photos if the item is damaged or wrong.

Step 4

Submit the request. Our team will review within 24 hours.

Step 5

If approved, a return courier will be arranged (for defective items) or you drop the package at a designated courier point.

Step 6

Once the item is received and inspected, refund or replacement is processed within 7 business days.

5. Refund Timeline

Payment Method	Refund Timeline	Credited To
UPI / Net Banking	3–5 business days	Original payment source
Credit / Debit Card	5–7 business days	Original card (depends on bank)
Wallet / MedHeal Credits	24–48 hours	MedHeal Wallet for instant use
Cash on Delivery (COD)	5–7 business days	Bank account via NEFT

Need to return something?

Contact our support team and we'll walk you through the process.
Email: medhealpharmacy@gmail.com
WhatsApp: +91-77999 83330 (9 AM – 7 PM, Mon–Sat)