Privacy Policy

1. Information We Collect

We collect information you provide when you create an account, place an order or contact our support team. This includes your name, email address, phone number, shipping address and payment details. We also automatically collect usage data such as IP address, browser type and pages visited.

2. How We Use Your Information

Your information is used to process orders, send order confirmations and shipping notifications, provide customer support, personalise your experience and send promotional communications (with your consent). We do not sell your personal data to third parties.

3. Data Sharing

We share your data only with trusted partners necessary to fulfil your orders — including payment processors (Razorpay), logistics providers (Shiprocket, Delhivery) and email service providers. All partners are bound by confidentiality agreements.

4. Data Security

We use industry-standard encryption (TLS 1.3) for all data transmission. Payment information is handled by PCI-DSS compliant processors and is never stored on our servers.

5. Cookies

We use essential cookies for session management and analytics cookies (Google Analytics) to improve our service. You may disable cookies in your browser settings; however, some features may not function correctly.

6. Your Rights

You have the right to access, correct or delete your personal data at any time. To exercise these rights, contact us at privacy@medhealpharmacy.com.

7. Contact

For privacy concerns, write to: MedHeal Pharmacy Pvt. Ltd., Navi Mumbai, Maharashtra · privacy@medhealpharmacy.com